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PROMOTIONAL AND FREE SHIPPING
We ship daily from Monday to Friday, with delivery in 24/48-hour many items throughout Italy (including islands). We also ship abroad, and you will find the order status directly in the in your USER AREA
Questions and answers concerning COURIER SHIPMENTS
- When will my order be processed?
Orders are processed daily, Monday to Friday.
- Where do I check the information and status of my order?
Within your PERSONAL AREA you can go to your ORDERS and by selecting Details, you will find the order status. You will also receive an e-mail at your address notifying you of the order status and any anomalies. When we send your parcel to the courier, you will be informed by e-mail, you will receive a tracking link and you will also be able to monitor the shipment.
- What are the delivery time schedules?
Delivery times depend on model and size. When selecting a size, the estimated delivery date will be indicated. If several articles with different delivery times have been added to the order, the delivery date will be determined by the article with the longest delivery time.
Delivery times are approximate. In any case, a delay in delivery with respect to the indicated day will not entitle to compensation.
We do not ship on Saturdays, Sundays and holidays.
- I would like to receive my order quickly how can I do it?
On the website you will find items marked AVAILABLE NOW, if you choose only these items, your order will be shipped quickly, because they are items we have on Ready for Delivery.
- What happens if I am not at home?
The courier makes 2 deliveries, if no one is found, he leaves a non-delivery notice in the mailbox and a notice by e-mail. You can contact the phone number to make arrangements.
- Can I enter a different address than mine?
Of course, within the order, you can enter a different address than the billing address.
- How much is shipping to Italy?
Delivery to Italy on Motorstock's website is very cheap, starting at € 2,90 depending on the destination postcode, and is free of charge over € 199.
There may be EXCEPTIONS such as:
- Peripheral Locations or Islands
- Car, Boat and Agricultural batteries over 10 kg.In the cart summary by entering the postcode and the items you will see the shipping cost.
It is not possible to ship to these 3 locations: Campione d'Italia (22061) - Trepalle (23030) - Livigno (23041).
- Do you also ship abroad? How much does it cost?
Yes, we ship abroad. Entering the address will indicate the costs and delivery time according to the country to which the order is to be delivered.
- Are shipping costs reimbursed in case of withdrawal?
Yes, if your order is cancelled in full, we will refund the shipping costs you incurred to receive your order.
- What are preparation costs?
These are costs related to the preparation of the parcel, they are low service costs but necessary to handle your order, we have chosen to margin less on products to be more competitive and give you the possibility to find in Motorstock a reliable partner for your purchases.
- Which payments are accepted on your website?
You can check the payment methods accepted on our website at this page CLICK HERE.
- Can I pick up my order?
Yes, in our shops in Rome. Here the details CLICK HERE.