Being transparent is important to us... for those who have purchased on our website with home delivery below are the price ranges for our courier service.
We have also created GUIDES for how to proceed if: you purchased on our website, picked up/purchased in shop or on Amazon or eBay.
within 14 days
If the return comes from ITALY and you wish to book our courier service, the transport fees will be:
| VALUE OF THE PURCHASED ITEM | RETURN FEES |
| Garments and helmets of any amount | € 6,90 |
| Miscellaneous accessories of any amount | € 6,90 |
| Top Cases and Motorcycle Luggages | € 12,00 |
| Industrial accumulator over 30kg | to be listed |
Rates valid from 10.03.23
If the return is coming from ANOTHER EUROPEAN UNION COUNTRY and you wish to book our courier service: transport fees will be €35.00.
If the return comes from OUTSIDE THE EUROPEAN UNION: the customer must take care of the transport himself.
within 14 days
Size or model exchange can only be requested on selected items of APPAREL, HELMETS and ARTICLES IN SIZE. For all other items (not in size) such as: accessories, top cases, accumulators, etc., it will be possible to return the goods with a refund and then place a new order.
If the return comes from ITALY and you wish to book our courier service, the transport fees will be:
| VALUE OF THE PURCHASED ITEM | CHANGE FEES | |
| from € 0,00 | to € 198,99 | € 12,00 |
| from € 199,00 | up | € 6,90 |
Rates valid from 10.03.23 and in the purchase orders where explicitly stated.
If the return is coming from ANOTHER EUROPEAN UNION COUNTRY and you wish to book our courier service: transport fees will be €35.00.
If the return comes from OUTSIDE THE EUROPEAN UNION: the customer must take care of the transport himself (outward and return to/from Italy).
ATTENZIONE PER GARANZIA
A causa della chiusura estiva dei fornitori, le procedure per l'attivazione della garanzia saranno SOSPESE dal 18 luglio al 31 agosto compresi. Il servizio riprenderà regolarmente il giorno 1 settembre.
Inviate la vostra richiesta in modo che farà fede la data in cui la riceveranno i nostri sistemi.
La gestione della vostra pratica avverrà a partire dal 1 settembre.
All items purchased on Motorstock.com are 100% guaranteed on a case-by-case basis, so don't hesitate and follow the instructions by clicking below.
We recommend our customers to read the instructions CAREFULLY before proceeding with a return, size/model change or warranty activation. Motorstock.com cannot accept returns or exchanges made without prior request and approval from the Staff.